Mqq88 Privacy Policy — Protection of Your Personal Data

Mqq88 Entertainment Sdn. Bhd. ("mqq88", "we") respects and safeguards the privacy of every individual who uses our platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure and protection of your personal information when you register for and use mqq88's services.

This document has been drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By using the mqq88 platform, you agree to the practices described in this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use the mqq88 platform. Should you have any questions, our support team is available by email at support@mqq88.click at any time.

Mqq88 only collects information that is necessary to provide quality services to our members. The types of information collected are as follows:

The personal data we collect is used responsibly and solely for the following purposes:

• Account Management: Securely create, verify, and manage your member account on the mqq88 platform.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as withdrawal of winnings in Malaysian Ringgit (RM).
• Identity Verification (KYC): Meeting legal compliance requirements including age verification (18+) and member identity verification.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access.
• Personalise Your Experience: Personalising game recommendations — slots, live casino, baccarat, blackjack, e-sports — based on your playing habits.
• Customer Support: Providing effective assistance when you contact the mqq88 support team.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support and activating the appropriate protection tools.
• Legal Compliance: Fulfilling legal obligations and complying with applicable regulations and directives from relevant authorities.

The security of your personal data is mqq88's highest priority. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and mqq88's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Limited Retention: Access to members' personal data is granted only to staff who genuinely require it to perform their duties.
• Regular Security Audits: mqq88's security systems are regularly reviewed and audited by certified independent third-party experts.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of account security.
• Retention Period: Personal data is retained for as long as your account remains active or as required to fulfil legal obligations — typically no more than 7 years after account closure.

Mqq88 never sold, lent, or traded your personal data to any third party for marketing purposes. Your data is only shared in the following circumstances:

• Payment Providers: Authorised payment gateways processing Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions receive only the minimum transaction information required.
• Game Providers: Third-party game providers (such as Evolution, Pragmatic Play, and JILI) receive game session data without directly identifiable personal information.
• Legal Authorities: mqq88 will disclose data when required by law, court order, or a lawful request from enforcement authorities.
• KYC Services: Authorised third-party identity verification service providers receive only the information required to fulfil compliance obligations.
• With Your Consent: In other situations where your consent is required, we will obtain explicit permission before any sharing takes place.

All of mqq88's third-party partners are bound by strict confidentiality agreements and are required to protect any data received to the same or higher standard that we ourselves maintain.

The mqq88 platform uses cookies and other tracking technologies to enhance your experience. Cookies are small text files stored on your device. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language (Bahasa Malaysia), display settings, and favourite games to enhance your experience.
• Analytics Cookies: This helps us understand how members use the platform for continuous improvement — data is collected in aggregate form and does not identify individuals.
• Performance Cookies: Optimising page and game loading speeds to deliver the best experience across all devices.

All financial transactions on the mqq88 platform are processed in Malaysian Ringgit (RM) through secure, authorised payment channels. mqq88 upholds strict financial data privacy principles:

• Your bank account numbers, e-wallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and FPX information are stored in encrypted format — mqq88 staff have no access to these full details.
• Historical records of RM deposit and withdrawal transactions are retained for audit, verification, and anti-money laundering compliance purposes.
• Suspicious transaction reports (exceeding certain thresholds or displaying unusual patterns) may be reported to the relevant authorities as required under Malaysian law.
• Mqq88 does not directly store credit/debit card information — this is managed entirely by certified payment gateways that comply with PCI-DSS standards.

Mqq88 may contact you regarding promotions, bonus offers, special events and the latest service updates via email, SMS or in-app notifications. Our marketing communications policy is as follows:

• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the mqq88 support team.
• Unsubscribe requests will be processed within 10 business days. After this period, you will no longer receive any marketing communications.
• Opting out of marketing communications does not affect the delivery of important transactional emails such as deposit confirmations, withdrawal notifications or account security alerts.
• Mqq88 will not use your data for third-party targeted advertising or sell email lists to external advertisers.

As a mqq88 member and data subject, you hold the following rights regarding the personal data we retain:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data we hold about you.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to applicable legal retention requirements.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances as defined by law.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider where applicable.

To exercise any of the above rights, please contact the mqq88 data protection team by email at support@mqq88.click. We will process your request within 30 days of receipt.

The mqq88 platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Mqq88 employs an age verification system during registration and reserves the right to request identification documents at any time to confirm that users meet the minimum age requirement.

Some of mqq88's technical service providers and game providers may store or process data outside Malaysia. In such cases, mqq88 ensures that:

• Data transfers are carried out only to countries or organisations that provide a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• Binding data processing agreements are signed with all overseas data recipients to ensure your data is protected to the required standard.
• You will be notified of any material changes to cross-border data transfers that significantly affect your personal data.

For any enquiries, concerns, or requests relating to this Privacy Policy, or to exercise your rights as a data subject, please contact us through the following channels:

Mqq88 is committed to responding to all privacy-related enquiries within 30 business days of receipt. For urgent matters concerning account security, please use the live chat channel for an immediate response.